2nd Line Support Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Preston, Lancashire, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £35,000
Line. The Role You will provide advanced technical support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required. … Responsibilities: Provide 2nd Line support, handling escalations from 1st Line across client IT environments Troubleshoot and resolve issues with Microsoft 365, Azure, Intune and Windows Server Support virtualisation platforms including VMware and Hyper-V Assist with networking troubleshooting TCP/IP, DNS, DHCP and routing Maintain clear ...