2 of 2 Remote/Hybrid TCP/IP Jobs in Preston

Responsibilities Provide 2nd line support for client IT systems, handling escalated tickets from 1st Line. Troubleshoot and resolve issues with Microsoft 365 / Office 365, Azure, Intune, and Windows Server. Support virtualization platforms (VMware or Hyper-V) and endpoint devices. Assist with basic networking troubleshooting, including TCP … / IP, DNS, DHCP, and routing. Maintain clear and accurate ticket documentation, providing timely updates to clients. Escalate complex or high-priority issues to 3rd Line engineers as needed. Contribute to a busy service desk environment, maintaining SLA targets and quality standards. Essential Skills & Experience ...

ensuring accurate documentation and adherence to configuration control processes. Support our safety, security, and environmental management systems. Qualifications: Degree or HNC / HND in Information Technology, Computer Science, or a related discipline , or equivalent experience. Experience with IT infrastructure support and administration in a complex or regulated … environment . Knowledge of: Windows Server and Active Directory administration Virtualisation platforms (VMware, Hyper‐V) Networking technologies (TCP / IP, VLANs, DNS, DHCP, VPN, and Firewalls) Backup, disaster recovery, and business continuity solutions Understanding of cyber security principles and frameworks (NCSC ...