3 of 3 Autotask Jobs in Reading

work. Key responsibilities IT support and customer service • Support users by telephone, email, remote access and onsite visits. • Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets. • Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity. • Explain issues clearly, keep users updated and escalate … account activity and potential security incidents promptly. • Assist with endpoint protection, patching and backup alert checks. • Maintain asset records, support notes and documentation in Autotask and IT Glue. • Contribute troubleshooting guides and suggest improvements. • Protect client confidentiality and follow onsite policies. Essential skills and experience • Experience in IT helpdesk ...

work. Key responsibilities IT support and customer service Support users by telephone, email, remote access and onsite visits. Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets. Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity. Explain issues clearly, keep users updated and escalate … account activity and potential security incidents promptly. Assist with endpoint protection, patching and backup alert checks. Maintain asset records, support notes and documentation in Autotask and IT Glue. Contribute troubleshooting guides and suggest improvements. Protect client confidentiality and follow onsite policies. Essential skills and experience Experience in IT helpdesk ...

projects that improve school IT. Escalate suspicious emails, unusual account activity and potential security incidents promptly. Maintain asset records, support notes and documentation in Autotask and IT Glue. Protect client confidentiality and follow onsite policies. Experience in IT helpdesk, desktop support or a similar role. Good knowledge of Windows … Exposure to Intune, Autopilot, Entra ID or Windows Server. Business Wi-Fi and switching experience, including Ruckus, Cambium, Ekahau or site surveys. Familiarity with Autotask, IT Glue, endpoint security, Microsoft 365 backup or 3CX. CompTIA A+, Network+, Microsoft certifications or equivalent practical experience. Specialist survey experience is welcome ...