10 of 10 Remote/Hybrid Customer Service Jobs in Reading

resolving incidents, administering print management platforms, and ensuring printing services run smoothly through proactive remote monitoring and troubleshooting. You'll work closely with customers, service desk teams and third-party vendors to keep service levels high and disruption to a minimum. What You'll Be Doing Remote Print … management platforms, including user access, reporting and device settings Support printer onboarding, device replacements and system upgrades Implement print policies and standardised configurations across customer environments Incident & Problem Management Respond to incidents and service requests within agreed service levels Investigate recurring issues and perform root cause analysis ...

vision, strategy, roadmap and value proposition for a programme or portfolio of digital services, creating achievable and measurable objectives for a portfolio digital service based on transformation programme goals.Set product priorities, strategic direction and leadership for a programme or portfolio of products in a transformation programme.Create and iterate programme … across HMRC Lines of Business to identify reuse of components and patterns in services.Oversee live services and continuous improvement work for the product/service and management of vendor contracts as and when needed.Lead and support multidisciplinary product teams through discovery, alpha, beta, and live phases of development, turning ...

HMRC IT services along with providing IT change and operational support. The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services, from the generation of Trade Statistics to the administration of Customs and Excise duties. This … well as maintenance and continuous improvement of Java-based services and applications across both legacy and modern platforms. This role spans the full service lifecycle, from greenfield development and service transition to support and enhancement of live services, security updates and defect resolution. It also provides senior-level ...

technologies that deliver those systems.Understanding wider HMRC technology systems and strategies.Playing a supporting role and delivering specific technical data related aspects of the service delivery of HMRC systems.Contributing to the delivery Data Strategies, Principles, Standards and other Data Architecture deliverables and making them readily available to wider HMRC through … servants, the total reward compensation offer is a combination of base salary and, if applicable, a capability-based allowance. New entrants to the Civil Service will start on the pay range minimum. For existing civil servants, our policies on level transfer and promotion will apply.For more information please visit ...

groups, third parties, external suppliers and academia to develop concepts and MVPs. You’ll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You’ll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy … functional design.Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality.Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood.Be credible, influential and a team-player. ...

make a real difference to customers? Thames Water is looking for a highly motivated Project Manager to join our Retail PMO team within the Customer Experience Transformation function on a 19 to 24 month Fixed Term Contract. This is a fantastic opportunity to play a key role in helping … improve customer outcomes. In this role, you will work closely with a Technical Project Manager, senior leaders and cross-functional teams; you'll lead the successful delivery of high-profile initiatives in a fast-paced and evolving environment. Build strong stakeholder relationships, navigate complexity with confidence and use creative ...

duties: Work as part of a team that acts as primary contact for clients in multiple locations across the globe. Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date. Always working to provide exemplary levels … customer service, strong communication with customers keeping them at focus. Deployment and configuration of applications remotely and occasionally on-site. Maintain documentation that aids support (support request records, troubleshooting guides, process documents). Performing Testing and Quality Assurance work on new and existing software. Proactively identifying ways ...

market. Within our Telecoms, Media & Technology (TMT) industry, we work with leading brands to apply AI in ways that reduce operating costs, improve customer and network outcomes, and create new digital products and revenue streams.Our AI & Data team brings strategy, product thinking and engineering delivery together, shaping AI roadmaps … senior trusted advisor to C-suite stakeholders, shaping AI-enabled business and operating-model change and translating model capabilities into measurable financial, customer and operational outcomes.Providing executive sponsorship for complex, multi-workstream AI programmes, ensuring strong governance, risk management, delivery assurance and benefits realisation across the portfolio.Setting the standards ...

CDISC/CDASH/SDTM standardsEffective oral and written presentation and communication skills.Strong attention to detail and a commitment to high quality work, customer service and getting things right the first time with minimal errors.Ability to manage multiple project tasks and deliverables in a fast-paced constantly changing ...

friend bonus Generous uncapped commission scheme(sales role) Profit share bonus scheme(non‐sales, subject to T&C’s) Will writing contribution Long Service Awards(financial and time rewards) Electric Car Scheme(salary sacrifice) Cycle to Work Scheme (salary sacrifice) Buying holidays (salary sacrifice) IT Equipment Purchase/Loan … onsite yoga (TIEVA North office only) Free eye tests Flu vaccinations Fruit basket Mental Health First Aiders Time off Holidays – above statutory increasing with service, plus 8 bank holidays Birthday benefit -Have your birthday off on us! Enhanced Maternity Pay Enhanced Paternity Pay Enhanced Adoption Pay Compassionate Leave Jury ...