14 of 14 Remote ITIL Jobs in Reading

to take ownership and see issues through to resolution Minimum A-level education or equivalent Desirable (but not essential): CompTIA A+ or similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation More ❯

Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and Infrastructure. Execute and document changes More ❯

Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical More ❯

SolarWinds, Zabbix). Modern Workplace environments Windows 10/11 Windows Server 2016 onwards Experience with cloud networking (Azure, AWS, or GCP) is advantageous. ITIL Excellent troubleshooting and analytical skills. Strong documentation and communication abilities. Desirable Certifications Fortinet NSE 4 or higher (strongly preferred) Cisco CCNP or equivalent CompTIA Network+ More ❯

are looking for someone with in-depth ServiceNow experience. Ideally, we are looking for people with: ServiceNow System Administrator Certification ServiceNow Implementation Specialist Certification ITIL qualified Prince2 certified The role will see you responsible for but not limited to: Overseeing the full project life cycle from requirement gathering through design More ❯

techniques & modern coding languages Telco Site Management software design/development Integration knowledge(SOAP, Rest API's). Middleware Biztalk Data Warehouse design & optimization. ITIL/Remedy experience Experience of using Enterprise Architecture tools. Hons Degree or equivalent in Computer Science, Telecommunications or Engineering. Togaf certification. Knowledge of Cloud architectures. More ❯

customer-focused environment. Experience in Telecoms, Cable, or similar industry is desired. Key responsibilities Coordinate and manage a portfolio of vendors in line with ITIL best practices. Develop SMART KPIs to measure vendor performance and ensure value for money. Chair regular vendor review meetings to report and review performance. Act More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation More ❯

with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up … of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk/Software Support is essential. CompTIA A+ or equivalent. ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential Basic Windows troubleshooting skills is essential Basic networking troubleshooting skills (LAN/ More ❯

with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful, you must have experience in ITIL, Windows troubleshooting, basic networking (LAN/WAN,IPS, Internet, and basic IT Security (Firewalls, Anti-Virus, etc). Our client is offering a salary up … of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk/Software Support is essential. CompTIA A+ or equivalent. ITIL v3/v4 Foundation or previous Service/Support Desk experience is essential Basic Windows troubleshooting skills is essential Basic networking troubleshooting skills (LAN/ More ❯

management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for … service performance reports and dashboards to both clients and internal leadership. Analyse service trends and recommend data-driven improvements. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE: Minimum ITIL V4 certification. Minimum 4 years’ experience in an externally facing SDM role or equivalent Experience in delivering fully outsourced Service Desk and Infrastructure Management services. … Extensive experience in delivering successful CSI initiatives. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE: ITIL certification. Technical experience with supporting corporate IT environments Prior experience in Incident or Problem Management. Service Now Tooling Experience KEY COMPETENCIES REQUIRE FOR ROLE Achievement Focus – Driving oneself to More ❯

management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for … service performance reports and dashboards to both clients and internal leadership. Analyse service trends and recommend data-driven improvements. ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE: Minimum ITIL V4 certification. Minimum 4 years’ experience in an externally facing SDM role or equivalent Experience in delivering fully outsourced Service Desk and Infrastructure Management services. … Extensive experience in delivering successful CSI initiatives. Excellent communication, customer presentation and customer relationship building skills. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE: ITIL certification. Technical experience with supporting corporate IT environments Prior experience in Incident or Problem Management. Service Now Tooling Experience KEY COMPETENCIES REQUIRE FOR ROLE Achievement Focus – Driving oneself to More ❯