2 of 2 IVR Jobs in Reading

doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery ...

patient access across Mid and South Essex NHS Foundation Trust.It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions.Main duties of the jobActs as the principal link between operational … experienceContinuing professional development relevant to digital management/operational service improvement Knowledge/Experience EssentialExperience of managing a complex contact centreExperience configuring/optimising IVR, chatbot, telephony platformsExperience of service ownership, incident management and structured change deliveryDesirableExperience of managing large scale contact centresNHS experienceExperience producing technical documentation Personal and People ...