Service Desk Coordinator
- Hiring Organisation
- Source4 Personnel Solutions
- Location
- Twyford, Reading, Berkshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £27,000 - £28,000 per annum
Saturday/Sunday every 4 weeks You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary. … Responsibilities Coordinate and manage engineer scheduling to optimise resource allocation Own and manage support tickets, ensuring timely resolution and adherence to service standards Monitor and coordinate part requests, ensuring compliance with SLAs Arrange collections from customer sites using internal engineers or third-party couriers Maintain proactive communication with ...