3 of 3 Remote/Hybrid Root Cause Analysis Jobs in Reading

standardised configurations across customer environments Incident & Problem Management Respond to incidents and service requests within agreed service levels Investigate recurring issues and perform root cause analysis Escalate complex technical problems where necessary and coordinate resolution activities Maintain accurate records of support activities within the ticketing system Customer ...

availability, with a focus on zero downtime. Proactively monitor and maintain Kubernetes clusters, identifying and resolving issues before they impact service. Investigate incidents, perform root cause analysis and implement preventative measures. Plan, test and deliver infrastructure and application upgrades. Develop, test and maintain backup and disaster recovery ...

reporting, and supplier performance management. Manage telecom service requests, ensuring all requests, incidents, and faults are resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management ...