3 of 3 Remote/Hybrid SLA Jobs in Reading

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

issues related to certificate issuance, revocation, auto-enrolment, and chain validation. Respond to and manage incidents, service requests, and change tickets in line with SLA targets, ensuring timely and effective resolution. Configure, maintain, and support core systems such as AzureAD accounts, SSO applications, Microsoft Intune, and Microsoft Defender monitoring. Oversee ...

with other Elite Dynamics Professional Services team and 3rd party software providers. Communicating with customers and 3rd Party suppliers Managing your Support calls Managing SLA's (Service Level Agreements) and making sure there are no breaches Providing KPI reports to the Customer Service Manager. ESSENTIAL SKILLS: Microsoft Dynamics Business Central … ability to work on your own initiative without supervision whilst contributing and participating to the team. Ability to manage workload and time according to SLA's Good attention to detail and investigation skills Resourceful, energetic, and enthusiastic, prepared to go the "extra mile". OTHER REQUIREMENTS SPECIFIC ...