2 of 2 Remote/Hybrid SLA Jobs in Reading

customer facing should the need arise • Additionally, it involves providing customer facing reports for all customers on how the company systems have performed to SLA • Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: • CISCO hands on experience or training. (firewalls, switches & routers ...

compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations … Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence ...