5 of 5 Remote/Hybrid SLA Jobs in Reading

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers * Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance * Identify and resolve supplier service gaps, risks, compliance issues and performance concerns * Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...

place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership … place to drive effective customer campaigns. Guarantee adherence to legal and company regulations. Develop the industrialised/systemised lead management capability, ensuring vendors meets SLA and contractual KPI’s. Develop and maintain relationships with vendors of key process/services e.g competitor invoice usage analysis. Support Three senior leadership ...

customers with complex integrations and troubleshooting. Role Responsibilities Customer Support Manage incoming customer queries via Intercom, ensuring all are responded to and resolved within SLA timeframes (including Enterprise accounts). Handle a wide range of issues from simple how-to questions to complex technical investigations requiring code awareness and product … wider support and onboarding teams to ensure consistent communication and best practices are followed. Measures of Success All customer queries responded to within SLA targets (e.g., first response within 1 hour). High resolution rate within the first customer interaction. Consistently high customer satisfaction (CSAT) scores from support interactions. Reduction ...