3 of 3 Remote Service Management Jobs in Reading

to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery … communications, and post-implementation support for both field and customer teams. Conduct change impact assessments across people, process, and technology dimensions, focusing on end-to-end customer and field service journeys. Oversee business readiness activities, ensuring operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions. Key Skills & Experience Experience delivering Oracle … OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field operations and the integration of business processes with technology solutions. Experience in stakeholder management across operational business units and IT functions. More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯