2 of 2 Trend Analysis Jobs in Reading

customer satisfaction. Monitor and deliver against agreed SLAs, KPIs, and contractual obligations. Lead service reviews with wholesale partners, presenting performance data, root cause analysis, and improvement actions. Oversee incident, problem, and change management processes, ensuring issues are resolved swiftly and effectively. Drive continuous improvement initiatives to enhance operational efficiency … escalations and complex service issues, providing leadership and clear communication to both internal and external stakeholders. Produce regular reports and insights on service performance, trend analysis, and customer health. Coach and mentor junior service managers to build a high‐performing, customer‐focused team culture. Skills & Experience Proven experience ...

management, vulnerability management, and incident response activities. • Support the team in ensuring the security operations toolset is deployed across the estate. • Daily checks and trend analysis of SOC alerts • Act as a key contact for the outsourced detection and response provider, managing operational stakeholders. • Oversee the triage … security events from a wide range of sources, including employee reports, security systems and threat intelligence feeds. • Manage analysis and coordinated response to detected events, ensuring appropriate containment, investigation, escalation, and communication in line with defined severity and impact thresholds. Threat & Vulnerability Management (TVM) Oversight • Provide operational oversight ...