Technical Team Leader - 2nd and 3rd Line - MSP Service Desk - Hybrid Reading
- Hiring Organisation
- Global Technology Solutions Ltd
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £55,000
with 35% management. Own senior escalations, major incidents, root cause investigations and infrastructure improvements. Support Microsoft platforms, servers, cloud and networking; coordinate patching and vulnerability remediation with the SOC. Manage queues, workloads, KPIs and SLAs using ITIL processes. Maintain documentation, improve resolution and participate in on-call support. ...