Service Management Co-ordinator
- Hiring Organisation
- Opus Technology
- Location
- Reigate, Surrey, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 28,860 Annual
service contact for an allocated portfolio of Framework and selected Gold Standard customers. Additionally, you will be responsible for: • Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions • Producing accurate and timely service reporting for Service Management Analysts and Service Managers … Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking • Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager • Maintaining high standards across allocated customer experience and reporting activities Salary £30-£32k DOE Hybrid working ...