2 of 2 Remote/Hybrid Coaching Jobs in Ringwood

bonus of £2,400 per annum . Comprehensive initial training before handling live customer contacts. Potential for hybrid working once fully trained . Ongoing coaching, training and support. Varied customer service role across telephone, email and live chat. Opportunity to develop your customer service and contact centre experience. Supportive team ...

week The Role As a key member of the management team and joint head of the Support Department, you will provide strong leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening … Strong knowledge of service management frameworks and best practices, including ITIL. Experience working with ISO/IEC 20000 service management standards. Excellent people management, coaching and team development skills. Experience of working within a Managed Service Provider. Strong stakeholder management and relationship-building abilities. Experience managing KPIs, SLAs and service ...