First Line Technical Support
- Location
- Runcorn, England, United Kingdom
Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours. Key Responsibilities: In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed … Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience of working on an IT field role along with exposure of ITIL processes is desirable. Experience of working in a customer facing environment on telephone and face to face. Experience within IT service delivery. Exceptional Customer Service ...