Senior Service Manager - (Problem Manager)
Salford, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
British Broadcasting Corporation
helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Please note: this role is mapped to ‘Senior Service Manager’ on our internal Career Path Framework. Job Introduction Join the BBC: Be at the Heart of Technology Operations! The Service Delivery and Compliance team is the … By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining … and commentary. Innovate: Suggest initiatives to improve services based on your findings. Review: Lead major incident reviews, ensuring all identified actions are implemented. Report: Produce major incident reports for senior and executive management, ensuring technical findings are understandable for non-technical readers. Are you the right candidate? The successful candidate will be a good communicator that can demonstrate adaptability More ❯
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