1 of 1 Remote Customer Service Jobs in Salisbury

The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop. Role Key … responsibilities Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction. Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with Service Level Agreements, prioritising and … occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 This apprenticeship provides structured learning and mentorship, enabling the successful candidate to build a foundation within IT Service Management. On completion, the apprentice will be well-equipped to progress into a permanent 1st Line Service Desk Engineer position or similar IT support role within the organisation. More ❯