2nd Line IT Support Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Salisbury, Wiltshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £37000/annum
deployment. Provide technical assistance to senior stakeholders and VIP users, ensuring a professional and responsive service. Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity. Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution. Support user … Windows 365 Cloud PCs. Strong Microsoft 365 support skills, including Outlook, Teams, OneDrive and SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability ...