to succeed. • Act as a key point of customer and internal escalation for project and service issues. • Prepare and maintain Customer Service Improvement Plans for key clients. • Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer … and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacityplanning of support teams to ensure the success of newly onboarded customers. • Identification of service improvement opportunities. • Ensure customer satisfaction meets expected standards. • Build strong customer relationships that More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we … function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network … services. Perform network maintenance and system upgrades, including patches, hot fixes, and security updates. Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning. Offer 2nd and 3rd line support and troubleshooting to resolve network issues. Adhere to established configuration and change management policies to ensure changes to the network infrastructure are More ❯
second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we … function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally, including system design and programming, network planning, budget planning, database management, and computer operations. The Telecommunications & Network Administration focus lies within our Technology Infrastructure area, and specialises in coordinating data, voice, and/or network … services. Perform network maintenance and system upgrades, including patches, hot fixes, and security updates. Monitor network performance to ensure stability and availability and track system resource utilisation, trends, and capacity planning. Offer 2nd and 3rd line support and troubleshooting to resolve network issues. Adhere to established configuration and change management policies to ensure changes to the network infrastructure are More ❯
