2 of 2 Remote Commercial Awareness Jobs in Scotland

and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with satellite operators, manufacturers, and partners, the Customer … service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from … management of customer relationships, providing insights and recommendations to optimise customers' use of our software Regularly engage with customers to assess satisfaction, usage, and potential challenges, resolving issues proactively Commercial & Growth Focus Identify and drive upsell, cross-sell, and renewal opportunities, working closely with the sales and product teams Track customer usage and business needs to identify opportunities for More ❯

successful delivery of large-scale, high-quality solutions, often spanning multi-team programmes. Provide architectural assurance, helping teams balance delivery pace with design integrity, while making informed technical and commercial decisions. Partner with senior stakeholders to define architectural principles, strategic direction, and solution designs. Lead, mentor, and develop architects and engineers, ensuring the capability thrives and talent is nurtured. … requirements within designs. Excellent communication skills, able to clearly articulate complex design decisions across written, verbal and visual mediums. Demonstrated leadership in managing, coaching, and developing architects and engineers. Commercial awareness and experience influencing the business success of delivered solutions. Desirable experience: Active contribution to technology communities, knowledge sharing and thought leadership. Visible engagement in technology discussions, blogs More ❯