Alness, Ross-shire, United Kingdom Hybrid / WFH Options
Teleperformance Ltd
in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop … in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call More ❯
engineer. Work location for Glasgow , Open to travel to Edinburgh Required Exp. -4+ yrs No Sponsorship provided for this role. Work Timing : Business hours(Mon-Friday) Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application … The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support … and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket More ❯
engineer. Work location for Glasgow , Open to travel to Edinburgh Required Exp. -4+ yrs No Sponsorship provided for this role. Work Timing : Business hours(Mon-Friday) Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application … The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support … and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket More ❯
engineer. Work location for Glasgow , Open to travel to Edinburgh Required Exp. -4+ yrs No Sponsorship provided for this role. Work Timing : Business hours(Mon-Friday) Job Description Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application … The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support … and apply desktop fault resolution for the approved application suite. Ideal candidate should have 1-2 Years’ experience in Windows Desktop support. Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues. Work with vendors to remediate complex AV issues as needed. Provide timely communication on issue status and resolution. Maintain ticket More ❯
Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the … business on project-based requirements encompassing: Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Assists in the setup and operation of audio-visual hardware as required by end-user Determine appropriate hardware and software based on corporate policy and end-user requirements Respond to incidents within SLA or within a timely manner with the … appropriate level of urgency, and follows up with customers on all issues Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM Assist in administration and maintenance of technology infrastructure components May assist in installation, maintenance, troubleshooting and repair of More ❯
Service Now experience MS Windows 10 & 11 MS Office 365 inc OneDrive Networking imaging and PXE Boot (SCCM/Intune) Remote support tools Network patching and cabling Server room/Comms room experience Clear communication skills (written and verbal). More ❯
