CRM Business Analyst - Microsoft Dynamics 365
- Hiring Organisation
- Reed
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,318 per annum, Inc benefits
fixed-term contract. You will play a key role in the organisation’s Digital Transformation Programme, supporting the successful delivery of a Microsoft Dynamics 365 CRM project and its associated change initiatives. Key Responsibilities Work with stakeholders across the organisation to gather, analyse, and document business … requirements, processes, and user journeys that support the Dynamics 365 CRM solution. Produce high-quality documentation including BRDs, user stories, acceptance criteria, process maps, data-flow diagrams, and gap analyses. Conduct workshops, interviews, and discovery sessions to define as-is and to-be processes. Support solution ...