IT Helpdesk Support
Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Tactiq
system (e.g., password resets, OS issues, software access, printing problems). Perform regular audits and maintenance of IT assets (PCs, Macs, tablets, peripherals) using NinjaOne, SCCM, Google Workspace or similar endpoint management platforms. Oversee the patch management process across Windows and macOS devices, ensuring machines are secure and compliant. Track inventory and maintain accurate asset records in … alignment with lifecycle policy and SOC 2 controls. Create and manage user accounts for common software (e.g., Office 365, Google Workspace) and monitor license usage/costs. Experience with Active Directory for user account management, group policy administration, and access control. Provide in-office support including AV setup, meeting troubleshooting, and office network equipment issues (Wi-Fi … offboarding of employees, including equipment provisioning/shipping and access configuration by role. Familiarity with VoIP systems (e.g., Polycom, Zoom Phone) and collaboration platforms such as Zoom, Slack, Google Meet, and Microsoft Teams for troubleshooting and user support. Skills and Qualifications Excellent communication and interpersonal skills - must be comfortable working directly with all levels of staff. Strong critical More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: