13 of 13 Remote ITSM Jobs in Scotland

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience More ❯

networking fundamentals is desirable. Role Responsibilities: Provide support for IT incidents and service requests, including hardware,software, network issues, and to manage and document these requests usingour Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provideoptimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to businessoperations. Deliver a highly available and well-managed IT More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and identity management systems. Build API-driven architectures and real-time analytics pipelines leveraging AWS services such as Lambda, EventBridge, Kinesis More ❯