8 of 8 Remote ITSM Jobs in Scotland

service performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of Project and More ❯

about service quality and operational integrity, this is your opportunity to make a real impact in a collaborative, forward-thinking environment. On a typical day you will The IT Service Management and Business Operations Analyst will be responsible for delivering and assisting with a range of tasks: Support the delivery of Service Management practices, which include incident management, problem resolution More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯

annum DOE?+ benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Contract type : Permanent - Full Time Our Team An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to More ❯

and Git Familiarity with containerisation (Docker) and orchestration platforms Knowledge of scripting languages like PowerShell or Bash Experience with configuration management tools like Ansible Understanding of software development and ITSM practices Experience with monitoring and logging tools such as Azure Monitor Experience in hybrid cloud environments We encourage applications from candidates who may not meet all attributes but are willing More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯

Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader More ❯