6 of 6 Remote/Hybrid ITSM Jobs in Scotland

service assessment environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM ...

Technical Architect or Technical Lead capacity. Experience leading and mentoring ServiceNow development teams. Expertise across multiple ServiceNow product lines, including at least three beyond ITSM, such as: ITOM ITAM HAM/SAM SPM HRSD CSM Strong scripting and integration experience using JavaScript, SQL, REST/SOAP APIs, and Web Services. ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

would be great if you also have experience with: Microsoft 365 (Exchange Online, SharePoint and Teams) Microsoft Azure and cloud technologies IT Service Management (ITSM) platforms Cyber security best practices Endpoint management and identity services Microsoft server and desktop technologies Why Quorum? At Quorum, our people are our biggest strength. ...

service transition and operational readiness activities. Experience implementing and supporting Level 1, Level 2, and Level 3 support models. Knowledge of IT Service Management (ITSM) principles and production support processes. Experience working with Release Management, Test Management, and Environment Management teams. Strong project governance, planning, and stakeholder management skills. Excellent ...

users and joining a team of analysts responding to and resolving requests for technical support and fulfilling service requests logged via our self-service ITSM tool. Key Responsibilities: Assist colleagues in their day-to-day role providing support. Resolve incidents for SLC and approved third party employees by first time … while recording details on ITSM tool. Complete Service Requests (including password resets). Handle incident tickets from SLC and third-party employees; including contacting by phone when necessary. Create, administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents ...