17 of 17 Remote/Hybrid ITSM Jobs in Scotland

regular review/updates* Executive user support to key stakeholders and senior management.* Managing escalated Incidents and requests via our IT service management tool ServiceNow* Advanced IT troubleshooting skills, and analytical triage/support* Owning unresolved Issues and liaising/delegating tasks to relevant technology teams.* Escalating wider-impacting support ...

operational resilience.* **Service Management Transformation** – Support the design and delivery of service management transformation initiatives, including operating model improvements, process optimisation, governance enhancements and ITSM capability development.* **Service Assessments & Analysis –** Contribute to service management, operational maturity, tooling and organisational assessments by gathering data, analysing findings and supporting the development ...

working within Agile, DevOps, or product-focused delivery teams. Experience using infrastructure monitoring and performance management platforms. Working knowledge of Jira, Confluence, and IT Service Management tooling. Experience managing platform certificates and secure communications across enterprise environments. Proven experience delivering platform upgrades, migrations, and transformation initiatives. Good understanding of hybrid ...

planned operating budget. * You will contribute to the definition of new products and services with the product teams. *ABOUT YOU* * Experience in IT Service Management and operational activities, including service provider steering. * Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments. * Service and customer experience oriented. * Demonstrated ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams Experience managing escalations and ensuring successful outcomes Understanding of IT service management principles and operational processes Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

Azure certifications such as AZ-104 or AZ-305; experience with Veritas NetBackup, Rubrik or similar platforms; Financial Services experience; and integration with monitoring, ITSM, CMDB and reporting tooling. We are proud to be a Disability Confident Committed employer. We want you to be the real you throughout our recruitment ...

best of underlying services Demonstrate knowledge of the life cycle or capability elements of itil (information technology infrastructure library), or comparable itsm framework Be responsible for overall governance of the management of live services both through suppliers and in-house. Promote, implement and manage itil or relevant best practice ...

leadership and sector ownership• Work within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certifications• ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)• Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

automation, CI/CD Build Tooling: Helm, Terragrunt, Git, ArgoCD Government Cloud Security standards (NIST, OWASP, CIS, NCSC etc...) BASH, Python RESTful microservices IT Service Management #J-18808-Ljbffr ...

sector ownership • Work within Capgemini’s strong ServiceNow ecosystem and partnerships## **YOUR PROFILE**Essential experience & certifications • ServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial) • Proven experience working on: o At least one large global/international ServiceNow implementation, OR o Multiple ...

evolving Oracle Cloud support, starting with a payment solution rollout, with 2 days onsite per week and a hybrid working pattern. You will coordinate ITSM processes, runbooks, and reporting, liaise with external MSPs and stakeholders to ensure incidents meet SLAs. #J-18808-Ljbffr ...

through to deployment. Assess and coordinate changes, releases and migrations into live environments. Manage incidents, service requests and operational activity through Jira ITSM . Use trends and operational data to drive problem management, capacity planning and continual service improvement . Maintain clear technical documentation, operational procedures and knowledge articles. Build … Language (DQL) . AWS experience across EKS, EC2, Lambda and related services. Oracle and PostgreSQL database knowledge. Experience integrating observability/APM tooling with ITSM platforms . Familiarity with Site Reliability Engineering (SRE) and operational excellence practices. Additional Information Why Version 1 Be part of a global Oracle practice ...

ServiceNow Architect with experience of enterprise-scale transformation programmes. Leading the ServiceNow Enterprise Architecture vision, roadmap, governance, strategic adoption of the ServiceNow platform across ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, SecOps + custom applications. Defining ServiceNow Enterprise Architecture platform strategy, leading solution design + architecture reviews. Establishing CSDM, CMDB … ServiceNow platform governance, standards + best practice. Providing technical leadership + collaborating with business leaders, enterprise architects, and delivery teams. Technical Skills: ServiceNow Architecture, ITSM, ITOM, ITAM, CSM, FSM, HRSD, SPM, CMDB, CSDM, Discovery, Service Mapping, IntegrationHub, Enterprise Integrations, Security, Governance, Cloud Architecture, Data Modeling, HLDs, LLDs + architecture diagrams. ...

automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership mindset with a proactive approach ...