7 of 7 Remote/Hybrid ITSM Jobs in Scotland

from the 1st Line Support Team. Alongside their advanced technical capability, the 2nd Line Support Engineer must deliver excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations. While providing technical support and excellent customer service to clients, the 2nd Line Support Engineer ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader ...

documentation and support audit and compliance activities. Required Experience 5+ years' experience as a ServiceNow Developer within enterprise environments. Strong hands-on experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, and TRPM modules. Solid understanding of CMDB, CSDM, CI relationships, and data quality controls. Experience with Flow Designer, Workflows … knowledge of REST/SOAP APIs, MID Server, and data imports. Experience troubleshooting performance issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem ...

solutions aligned with business and technology objectives. Key Responsibilities Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmaps. Design solutions across ITSM, ITOM, ITAM and CMDB. Provide architectural leadership and technical governance. Translate business requirements into scalable ServiceNow solutions. Guide development teams and promote best practices. Ensure … Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM ...

complex financial services environment. Key Responsibilities Define end-to-end ServiceNow architecture aligned to enterprise standards and roadmaps. Design and implement solutions across ITSM, ITOM, ITAM, CMDB, IRM and related modules. Provide technical leadership, governance, and architectural oversight throughout project lifecycles. Lead integrations using REST/SOAP APIs, MID Server … practices. Required Experience 10+ years of IT experience, including 5+ years as a ServiceNow Architect. Strong ServiceNow development and integration expertise. Deep knowledge of ITSM, ITOM, ITAM, CMDB, IRM, BCM, TPRM and related modules. Experience with Agile delivery methodologies. ServiceNow CSA and CAD certifications. ITIL Foundation certification. Strong stakeholder management ...

protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions Hands … development experience across ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM modules (Incident, Problem, Change, Request, Knowledge) Good understanding of CMDB, CSDM concepts, CI relationships, and data quality controls Strong experience in Flow Designer, Workflows, and Service Catalog development Experience with integrations using REST/SOAP APIs, MID Server ...