8 of 8 Remote Knowledge Management Jobs in Scotland

HMH is seeking an IT Client Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for end users at our Aberdeen site in Scotland, UK. Additionally, provide remote support to 2,100 employees across 30 locations in … various software, hardware, and networking issues. The technician will work alongside the ITSM Administrator to create/manage automated workflows, manage customer expectations, write knowledge base articles for internal and customer use, serve as a communication channel between customers and the IT organization, and aim for first-contact resolution. … The candidate should be experienced with Knowledge Centered Solutions and capable of delivering within that methodology, including creating process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows. Assist as a junior administrator for the internal ITSM system hosted through Freshservice. More ❯

HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements … services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories … addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with More ❯

costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain … Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. … and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs More ❯

or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the … evolution of the Data Practice by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy … Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics More ❯

communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent's market offerings by writing propositions that reflect our position as a leading public sector management consultancy As … for the Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk … expertise including Legal, Data Protection and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical … customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key More ❯

competitive salaries, career opportunities, and a wide range of benefits. Your role will focus on integrating best practices from software development into scientific data management to drive NPL's Scientific Digital Transformation. Working alongside leading scientists at NPL and our partners in academia and industry, you will help advance … to integrating analytical tools. Responsibilities include developing data architectures, protocols, and software tools to promote the FAIR principles (Findable, Accessible, Interoperable, Reusable) and enabling knowledge representation and reasoning. We seek self-motivated individuals capable of supporting the data needs of multiple teams and platforms. You will be involved in … a range of knowledge management projects across different science and industry domains, such as: Developing ontologies to support automation in advanced manufacturing Creating data structures and storage architectures for advanced materials Defining data quality metrics for medical datasets used in machine learning Building information models to represent scientific More ❯