2 of 2 Mac OS Jobs in Scotland

Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles ...

Provide 2nd line technical support to users across a variety of technologies and platforms Troubleshoot and resolve issues relating to Microsoft 365, Windows and macOS environments. Diagnose and support networking issues, including routers, switches, connectivity, and general infrastrucure. Take ownership of support tickets from initial diagnosis through to resolution. … Proven experience in a 2nd Line IT Support or similar technical support role. Strong experience supporting Microsoft 365 environments. Solid knowledge of Windows and macOS operating systems. Good understanding of networking fundamentals, including routers and connectivity trouble shooting. Excellent fault-finding and problem-solving abilities. Ability to work independently ...