2 of 2 Remote/Hybrid Microsoft 365 Jobs in Scotland

doing Resolving escalated 2nd/3rd line technical issues Taking ownership of complex incidents through to resolution Supporting and maintaining multiple client environments Administering Microsoft 365, servers, networks and endpoints Supporting Exchange Online, Entra ID, SharePoint and OneDrive Managing Microsoft Intune and endpoint environments Supporting Windows … Strong 2nd/3rd line technical support experience Excellent troubleshooting and problem-solving ability Experience taking ownership of escalated technical issues Strong Microsoft 365 administration experience Experience with Intune, Active Directory and Group Policy Windows Server administration experience Good networking knowledge including TCP/ ...

company actively supports professional development through funded certifications and training. Key Responsibilities ** Providing 2nd line support across a varied client base ** Troubleshooting Microsoft 365, Windows, macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets through to resolution ** Maintaining accurate technical documentation … Delivering excellent customer service What We're Looking For ** Commercial experience in a 2nd Line IT Support role ** Strong Microsoft 365, Windows and Mac support experience ** Solid networking and fault-finding skills ** Excellent communication and documentation skills ** Full UK driving licence (essential) ** MSP experience (desirable) ** Microsoft ...