3 of 3 Remote Problem Management Jobs in Scotland

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser … themes shaping the market, through either public markets or alternative asset classes. About the Role & Department We are seeking an experienced Senior Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business. This includes support for real time trading … applications and data flows. Due to our global delivery schedule, flexibility to work on-call and a variety of shift patterns will be essential. In Investments Technology, our Asset Management Tribe supports the products and processes employed by our asset management business. The tribe comprises a number of squads who are responsible for developing, maintaining and supporting the More ❯

positive difference to the lives of our clients, customers, colleagues, shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor (ii), Investments and Adviser … 2nd line technical support across multiple squads, ensuring timely resolution of incidents, proactive assistance with BAU changes, and contributing to continuous improvement initiatives. This role requires strong technical skills, problem-solving ability, and excellent communication skills. Key Responsibilities Incident & Problem Management Take ownership of escalated incidents and recurring issues, performing root cause analysis and implementing permanent fixes. … in application support and troubleshooting across multiple platforms. Working knowledge of Azure, SQL, and scripting (PowerShell or similar). Familiarity with CI/CD pipelines and DevOps practices. Strong problem-solving skills and ability to work independently. Excellent communication and stakeholder engagement skills. Exposure to testing frameworks and automation tools (desirable). IT certifications such as ITIL Foundation, Microsoft More ❯

compliance, and customer satisfaction to agreed SLAs and quality standards. The role acts as the primary point of contact for the client, overseeing operational delivery, service performance, incident and problem management, and continuous improvement. You will manage internal teams and subcontractors, ensuring consistent, high-quality service across all elements of delivery. Key Responsibilities Deliver managed services in line … and identify improvement opportunities. Support pre-sales and bid activity for contract renewals and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers More ❯