Principal Amazon Connect Architect
Glasgow, UK
Gazelle Global
platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent … UK GDPR, PCI-DSS, ISO 27001 Own PIA/DPIA processes, data retention, emergency calling support ✅ DevOps & Automation Establish CI/CD (CloudFormation/Terraform/CDK) Shift-left testing, versioning and automation for flows & Lambda ✅ Operational Excellence & Leadership Define KPIs/SLAs (AHT, CSAT, abandonment) Drive capacity planning, resilience testing, incident response Executive stakeholder engagement, business More ❯
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