4 of 4 Remote/Hybrid Service Design Jobs in Scotland

Service Design & Transformation - 6-Month Contract - £500 to £550pd - Fully Remote We are seeking an experienced Service Designer to play a key role within a major transformation programme. This is an opportunity for a passionate user-centred design practitioner to shape and improve services that deliver … meaningful outcomes for users, stakeholders and the organisation. The successful candidate will lead multidisciplinary teams through discovery, service mapping, service blueprinting, prototyping and testing, helping define problems clearly before designing and validating solutions. This role is ideal for someone whose primary discipline is Service Design ...

Kilbride (Hybrid) | £750 per day | Inside IR35 | 6-12 Month Contract We're seeking an experienced leader to provide strategic and operational leadership across service management, user experience and customer-facing functions within a complex, secure technology environment. Reporting to the Head of User Experience, you'll lead critical … live service operations while ensuring that user needs, research insights and service performance data directly influence service improvements and future service design. Key Responsibilities Lead Service Operations, Business Relationship Management, Business Development, Data Analytics and User Research teams. Own service performance, KPIs, executive reporting ...

shape products and services. Synthesising research findings into clear insights and recommendations. Helping teams understand the needs, behaviours and priorities of users. Supporting service design, product and delivery decisions through evidence. Helping develop reusable approaches, patterns and delivery assets that strengthen future projects. Requirements: Solid experience delivering user … research within complex digital or service transformation programmes. Experience working as part of multidisciplinary teams. Strong understanding of Government Digital Service principles, service standards and user-centred design practices. Experience planning and delivering a range of qualitative research activities. Strong analysis and synthesis skills, with ...

role offers the opportunity to work within multidisciplinary teams, helping shape services through evidence-led research and user-centred design. You'll collaborate with service designers, product managers, business analysts, delivery managers and technical specialists to ensure services are designed around real user needs. What You'll Be Doing … Beta and Live phases. Planning and conducting interviews, usability testing, workshops and contextual research. Synthesising research findings into actionable insights and recommendations. Supporting product, service and delivery decisions through evidence-based research. Working closely with multidisciplinary Agile teams. Essential Experience Significant experience delivering User Research within digital transformation ...