25 of 25 Remote/Hybrid Service Management Jobs in Scotland

About the job you’re consideringThe SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained, and shared … improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective communication ...

Service Protection Analyst (Change, Release, Transition) - 12 Month FTC Full-time Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that … foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our Service Protection team in Glasgow on a 12 Month FTC, which is responsible for supporting the delivery of safe, controlled, and high-quality change into ...

SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions.The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through effective supplier governance, collaboration, and service integration. … Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. Through proactive trend analysis, continual improvement, and data-driven insights, the role contributes to improved service stability, reduced incident volumes, enhanced ...

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow. You'll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives. Power without pause. Heating, cooling and oil-free … events that last a few weeks to mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous ...

Service Delivery Team Leader- Circa. £60k + Benefits (inc. Bonus) Are you an experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape … next phase of global IT service delivery capability. This is a key role responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent ...

their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture … Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. YOUR PROFILE Required Experience & Competencies As an ERP Architect , you should have expertise in architecting solutions for key operating model domains. ...

role focused on ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams. You will work closely with operational stakeholders … requirements. What You'll Be Doing Lead the operational support and maintenance of critical OT platforms and services. Manage incident response activities, fault diagnosis, service restoration, and root cause analysis. Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities. Oversee OT patching, maintenance schedules ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … home 100% of the time.## **Your role*** You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes on-call and out of hours coverage.* You will keep the lights green on all Security Toolkit Infrastructure within ...

navigate your future career within the wider group too – the best of both worlds we think!We're looking for a strategic and service-driven Customer Care Manager to lead and evolve our customer support operations. In this critical leadership role, you’ll take ownership of application support, system … upgrades, hosted service delivery, and release management—ensuring that DRAMS deployments are smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team ...

maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.* Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.* Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.* Investigating and resolving complex incidents … large-scale, business-critical production environments.* Strong diagnostic and problem-solving skills with experience managing complex technical incidents.* Knowledge of mainframe operational practices, change management and service management processes.* Experience working within highly regulated or enterprise-scale environments.* Effective communication and collaborator management skills, with ...

supporting security accreditation, assurance activities, and evidence generation for classified systems and regulated environments. Strong understanding of cryptographic services, encryption technologies, PKI, certificate lifecycle management, and secure communications. Experience assessing and mitigating risks associated with classified information exchange and trusted data transfer mechanisms. Experience integrating Cross Domain technologies with … across Government, Defence, National Security, or Critical National Infrastructure environments. Infrastructure & Engineering Advanced PowerShell scripting and automation experience. Strong understanding of Windows platform lifecycle management, system hardening, patch management, and vulnerability remediation. Experience troubleshooting complex infrastructure and platform issues at 3rd and 4th Line support levels. Demonstrable experience ...

infrastructure and the services that underpin teaching, learning and business operations across all campuses. This is a hands-on technical leadership role combining people management with deep technical expertise. You'll act as the senior technical escalation point for the Infrastructure team, lead major infrastructure and cyber security initiatives … drive continual service improvement, promote best practice in service management, and help shape the future direction of the College's digital services. In return, you'll benefit from hybrid working, up to 46 days annual leave, membership of the Local Government Pension Scheme and ongoing professional development ...

matters most is your ability to manage large, business-critical supplier relationships and turn them into an advantage. You will work closely with operations, service management, product management, finance and sales, but your focus is the commercial relationship itself: where to consolidate, where to diversify, and which ...

Strong technical knowledge of: VMware Horizon Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Instant Clones VMware vSphere and ESXi VDI creation, management and monitoring. Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems. Strong working knowledge of Active Directory, Group Policy, DNS, DHCP … automation experience. Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management. Experience troubleshooting complex platform issues to 3rd and 4th line support levels. Demonstrable experience working within Agile, DevOps ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution for platform … stability, resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system ...

incident, problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … with other platforms. Powershell script skills - + Javascript + Maria DB Ideally you will have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … other platforms. Powershell script skills - + Javascript + Maria DB Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Field Engineer – Hybrid Role with Production Print Expertise This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … will consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes ...

Managed Service Provider in the Glasgow area Hybrid role My client is seeking an accomplished Technical IT Project Manager to lead the delivery of complex technology and business transformation initiatives across the organisation's infrastructure. The successful candidate will oversee multiple projects from initiation through to successful implementation, ensuring … outcomes. The role will include collaborating with business stakeholders, technical teams and external suppliers to promote delivery excellence while upholding robust governance and risk-management standards. There will be a strong emphasis on stakeholder engagement with the proven ability to operate effectively within complex technical and organisational environments. Responsibilities ...

benefit trigger points and realisation of benefits. Required Skills And Experience Over 15 years in application/technology consulting, application rationalisation, transformation, or IT service management. Proven delivery on application decommissioning, retirement, rationalisation, or modernisation programmes. Hands-on experience with application dependency mapping and impact assessment in complex enterprise … archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive … business and technology teams. The role will support and improve Aberdeen’s Oracle ERP Finance platform, including Supplier Portal, General Ledger, Fixed Assets, Cash Management, Accounts Receivable and Accounts Payable. The successful candidate will translate Finance requirements into system changes, lead patching and release activity, resolve production issues ...