10 of 10 Remote/Hybrid Service Management Jobs in Scotland

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless ...

considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

back into Product development and work with Sales to strengthen relationships that support adoption, growth, and renewal. Capabilities Proven experience in customer success, account management, service management, or project management (Education, SaaS, or EdTech experience advantageous). Strong process mapping skills - able to design and manage … Confident communicator with strong relationship-building skills. Comfortable working in a team environment, collaborating across Product, Sales, Marketing, and Customer Success. Experience in relationship management and aligning stakeholders Excellent attention to detail, with the ability to prioritise and manage multiple project deliveries simultaneously. Strong time management, problem-solving ...

business strategies.· Experience in the related technologies demanded by and commonly implemented with Oracle solutions including major cloud platforms IaaS & PaaS, Identity and Access Management, data platforms, Service Management, automation solutions, IoT, Operational Technology, API management.· Demonstrates knowledge in architecture frameworks, system design, integration, and data management. … cultivate strong relationships among working teams, senior leadership and alliance partners.· Ability to develop our next generation of junior digital architects through formal line management and informal mentoring, coaching and learning development. You must be cleared or eligible to obtain a UK Security Clearance. To be part of this ...

have excellent customer service skills Are you experienced providing 1st and 2nd line IT support Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow You will be working on a rotating shift pattern between the hours of 7am - 8pm. … office and 3 from home. (5 days in office initially during training) Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote ...

Reed Technology is partnering with a leading Edinburgh-based organisation to recruit an IT Service Desk Team Lead . This is an excellent opportunity for an experienced IT support professional to lead a small team while remaining hands-on with technical operations and escalated support issues. As the Team … Lead, you will oversee the day-to-day delivery of IT support services, mentor Service Desk Analysts, and act as the senior escalation point for complex technical incidents. Key Responsibilities Lead, mentor, and develop a small team of IT Support Analysts, fostering a high-performing and customer-focused support ...

creation of security design documents and architecture artefacts - Interfaces with the relevant Design Authorities, providing security guidance to teams. - Ensure consideration of asset management and data security best practice in relation to NIS regulations. - Drive the adoption of secure designs, patterns and best practices. - Keeps abreast of the latest … DevOps. - Good knowledge and understanding of the IT lifecycle and experience of the business and its suite of applications. - Knowledge and experience of Service Management/ITIL to ensure the operational service is maintained and managed effectively and efficiently. - Understanding of release management tools, version control ...

growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with … HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan. • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities. • A good understanding ...

Support Engineer: Provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To assist with customer implementations either remotely or on-site To take ownership … hardware or software problems Support users in the use of computer equipment by providing the necessary training and advice To escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer: Basic understanding of PC hardware ...

Company Description PACE Anti-Piracy Inc., is an industry leader in the development of robust protection products, and flexible licensing management solutions. Since 1985, PACE has provided software publishers and developers with easy to use, high quality solutions for anti-piracy protection and secure software distribution. PACE's products … some flexibility for part-time remote work. Key Responsibilities Bring-up and integration of existing software on Linux platforms, including packaging, deployment, and system service management. Collaborate with product management and other engineering teams to plan features and deliver high-quality releases. Participate in code reviews, design discussions ...