ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯
Analytics, or Microsoft Fabric Scripting experience in Python for automation or transformation Familiarity with monitoring tools such as Azure Monitor or Log Analytics Experience with ITSM tools (e.g. HaloPSA, ServiceNow) Benefits Include: 25 days holiday + UK public holidays 6% employer pension contributions (2% employee) Critical illness cover, life assurance, and death in service Private health, dental, or additional pension More ❯
and operational resilience. Partner with customer support teams to ensure seamless client issue resolution and ticket handoffs. Tools & Reporting Oversee effective use of monitoring tools, ticketing systems (e.g. Jira, ServiceNow, Zendesk), and dashboards. Generate and present weekly/monthly KPIs covering incident response, MTTR, system health, and team performance. Identify and implement improvements through automation, process optimisation, or technology upgrades. More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Cathcart Technology
structure and support, including senior analysts on shift with you. The Role You'll be providing end to end support across hardware, software, and user admin, with tools like ServiceNow, Office 365, Active Directory and Windows. The role is based on a weekly rotating evening shift pattern between 12pm and midnight, Monday to Friday. Hybrid working is standard (two days … the team can teach you the hardware side, but you do need to be calm, clear, and confident when talking users through fixes. If you've used tools like ServiceNow or supported remote access, that's a bonus. What's in it for You? 25 days holiday + public holidays Matched pension up to 8% 5% shift allowance on top More ❯
governance. Collaborate with Legal, Risk, and Compliance to ensure supplier arrangements meet regulatory and operational standards. Operational Excellence and Tooling: Support the implementation of procurement and SRM tooling (e.g. ServiceNow modules) to automate workflows and improve data visibility. Address pain points in current systems including tax and finance and drive continuous improvement in supplier onboarding and performance tracking. Stakeholder Engagement … supplier management within a regulated or complex enterprise. Deep understanding of contract law, commercial negotiation, and vendor performance frameworks. Experience implementing SRM and TPRM frameworks, ideally with exposure to ServiceNow or similar platforms. Strong stakeholder management and communication skills, with the ability to influence at senior levels. Achievement of targeted cost savings (e.g. £5m cross-vector savings by year-end More ❯