service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting … Expertise in shared responsibility models and service ownership frameworks. Strong understanding of operational data flows, service integration, and governance. Hands-on experience with ServiceNow, CMDB, monitoring tools, IAM, endpoint management, and cloud support models. Excellent stakeholder management and communication skills. Experience within Financial Services or highly regulated environments preferred. Preferred ...