Senior Service Quality Manager
- Hiring Organisation
- Undisclosed
- Location
- Sheffield, England, United Kingdom
Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice-to-have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub … teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems : Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools : Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting : Basic scripting skills ...