2 of 2 Remote/Hybrid Performance Metrics Jobs in Sheffield

govern product documentation, including user guides, release notes, training materials, and technical documentation, ensuring consistency and adoption across the organisation. Analyse product usage data, performance metrics, and customer feedback to identify improvement opportunities, validate roadmap priorities, and continuously optimise platform value. Lead and support go-to-market ...

Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team … customer-facing staff Drive retention and renewals strategy to minimise churn and maximise renewals Manage renewal pipelines and proactive customer engagement Monitor performance metrics and use customer insight to improve outcomes Work closely with Sales, Product, Marketing, and Support teams Candidate Requirements Background in Retentions or Renewals ...