3 of 3 Remote/Hybrid Process Improvement Jobs in Shoreham-by-Sea

Cyber Essentials requirements, security best practices, and the evolving threat landscape. Identify opportunities for customers to further strengthen their security posture. Contribute to process improvements, templates, documentation, and service delivery methodologies. Support the development of automated compliance and reporting capabilities. Work with internal teams to identify opportunities for customers ...

work closely with wider operational teams to ensure a seamless customer experience. This role combines people leadership, operational management, customer service excellence, and performance improvement within a busy and rewarding environment. Key Responsibilities Lead, manage, and develop a team of Service Desk Engineers. Oversee day-to-day service desk … ensure technical escalations are managed effectively. Ensure smooth handovers between day and night support teams. Review customer feedback and investigate negative CSAT responses, implementing improvement plans where required. Deliver regular team meetings, coaching sessions, and performance reviews. Identify training and development opportunities through ticket and performance analysis. Promote ...

explain technical concepts to non-technical stakeholders Exceptional attention to detail and quality assurance capabilities Strong analytical skills for identifying risks, opportunities, and process improvements Full valid UK driving licence (for customer site visits) Ability to manage and prioritize complex workloads based on competing customer requirements Excellent time management … work independently whilst maintaining collaborative relationships across departments Genuine desire to expand your technical knowledge and customer service skills Experience with documentation systems and process development We’d love if you also have: Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco Active Microsoft certifications such ...