Head of IT Service Management (Service Owner)
- Hiring Organisation
- United Kingdom Government
- Location
- Telford, Shropshire, United Kingdom
- Salary
- £ 60 K
policies. We design, manage and maintain the IT services that support customs and international trade activities.Our team is made up of specialists in delivery, business analysis, engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head … complex digital platforms.Strong technical understanding of APIs, service integrations and operational service management.Experience using monitoring and analytics tools (e.g. Kibana/Elastic, Power BI) to drive service performance, incident management and data-led decision making.Demonstrable leadership and people management experience, including developing teams and delivering through others.Strong stakeholder management skills ...