Telford, England, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
You will deliver targeted assurance on the performance, governance, and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuousimprovement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are … An ideal candidate will be a credible, influential, and encouraging team-player: Someone who is self-motivated, a confident communicator with excellent interpersonal skills and a proven dedication to continuousimprovement in self and others. Job Description Ensure operational assurance and governance of IT services, with a strong focus on maintaining high standards of data quality. Act … level agreements (OLAs). Collaborate with stakeholders to understand service requirements and ensure alignment with business goals. Manage vendor relationships and third-party service providers. Drive continual service improvement (CSI) initiatives using data and feedback. Ensure compliance with IT governance, risk, and security policies. Produce regular service performance reports and present to senior leadership. Person Specification Build and More ❯
Telford, England, United Kingdom Hybrid/Remote Options
Undisclosed
services, carrying out development in accordance with the agreed requirements and development. The role requires Knowledge of Open Source & Digital technologies; Familiarity & knowledge in the following concepts/areas: Continuous Integration and Continuous Delivery Agile/Lean Development Dev Ops Infrastructure as Code Automated Deployment of code Configuration Automation Cloud Computing and AWS Automated provisioning and scaling ; Knowledge … of tools to enable the above. Essential: Lateral thinking : generate innovative approaches and solutions to complex problems Pragmatism : delivery-focused, adaptable and responsive Influencing skills to drive change and continuousimprovement Self-starter with demonstrable career progression through personal initiative Passionate and energetic: ambitious, committed, drives immediacy and urgency Strong people skills : communication, negotiation, listening Demonstrable ability More ❯
Telford, England, United Kingdom Hybrid/Remote Options
Undisclosed
stability prior to Full Service Handover. Governance & Assurance Ensure all gated criteria are met. Provide regular reporting on transition status, risks, and service readiness metrics to stakeholders. Drive ContinualImprovement through Post Implementation Reviews and Process enhancements. Stakeholder Engagement & Collaboration Work with Service Delivery Managers, Project Managers, Functional Experts, and (where applicable) Third-party vendors to ensure alignment More ❯
Telford, Shropshire, West Midlands, United Kingdom Hybrid/Remote Options
Inspire People
business analysts and user researchers. Together they design, build and maintain digital cloud services and legacy systems that power HMLR's core services. The community promotes modern engineering standards, continuousimprovement and peer learning, offering opportunities to collaborate across teams, contribute to communities of practice and influence how software is built and operated across the organisation. HMLR … applications. Participate in agile ceremonies, including sprint planning, retrospectives and daily stand-ups. Collaborate with colleagues to design and implement APIs, services and integrations. Contribute to code reviews and continuous integration processes. Troubleshoot and resolve production issues as part of a 'you build it, you run it' culture. Stay up to date with modern engineering practices and contribute ideas … of issues Interest-free loan for season tickets Cycle to work scheme (salary sacrifice). HMLR have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development and flexible ways of working. Further information Please apply with a CV that has evidence against the essential skills HMLR does not hold a UK Visa More ❯
Telford, Shropshire, England, United Kingdom Hybrid/Remote Options
Proactive Appointments
week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuousimprovement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up to 10%), annual leave More ❯
Shrewsbury, Shropshire, West Midlands, United Kingdom Hybrid/Remote Options
Smile Digital Talent Ltd
websites and web applications using modern technologies and frameworks. Implement secure, scalable back-end systems and integrations. Optimise performance, accessibility, and SEO. Lead on code reviews, best practice, and continuous improvement. Translate briefs and requirements into functional, elegant, and efficient digital solutions. Oversee multiple development projects, ensuring deadlines and standards are met. Work collaboratively with wider teams to ensure More ❯