Cisco Engineer
- Hiring Organisation
- MRP Group
- Location
- Telford, Shropshire, UK
- Employment Type
- Full-time
functionality post-upgrade (call processing, contact center flows, reporting, integrations) Coordinate upgrade activities with stakeholders, vendors, and change management teams Perform backups, restores, and disaster recovery testing Troubleshoot and resolve issues related to call routing, CTI, agents, and applications Document upgrade procedures, configurations, and rollback plans Provide knowledge ...