Remote Service Delivery Jobs in Shropshire

1 of 1 Remote Service Delivery Jobs in Shropshire

Service Delivery Analyst

New Works, Telford, Shropshire, England, United Kingdom
Hybrid / WFH Options
Network IT
Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The … opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as a customer service intermediary in between the technical SOC environment and our client’s customer base. … as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:
Service Delivery
Shropshire
25th Percentile
£62,500
Median
£65,000
75th Percentile
£67,500