Requirements - Graduate IT Technician Minimum HNC in Computer Science, Information Systems, or equivalent experience. Working knowledge of Microsoft 365 administration (Azure Active Directory, Exchange, SharePoint, Teams, OneDrive, etc.). Microsoft 365 Administration/Developer certification preferred but not essential. Exposure to Microsoft Power Platform (Power Automate, Power Apps, Power More ❯
Requirements - Graduate IT Technician Minimum HNC in Computer Science, Information Systems, or equivalent experience. Working knowledge of Microsoft 365 administration (Azure Active Directory, Exchange, SharePoint, Teams, OneDrive, etc.). Microsoft 365 Administration/Developer certification preferred but not essential. Exposure to Microsoft Power Platform (Power Automate, Power Apps, Power More ❯
Requirements - Graduate IT Technician Minimum HNC in Computer Science, Information Systems, or equivalent experience. Working knowledge of Microsoft 365 administration (Azure Active Directory, Exchange, SharePoint, Teams, OneDrive, etc.). Microsoft 365 Administration/Developer certification preferred but not essential. Exposure to Microsoft Power Platform (Power Automate, Power Apps, Power More ❯
Shrewsbury, Shropshire, United Kingdom Hybrid / WFH Options
Automation Experts Ltd
Electrical, Controls and high-power applications will be a plus Awareness of NEC and HSE Project management tools experience – MS Project Server, MS Projects, SharePoint, Power BI Oracle or SAP experience preferred Located in Shropshire, this role is commutable from Telford, Wolverhampton, Bridgnorth, Shrewsbury, Stafford. For further information call More ❯
systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem Management process tasks in adherence with departmental and company requirements - Support problem management reporting (KPIs and … customer SLAs) - Accountable for the delivery of Root Cause Analysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth experience of IT Service Management processes and procedures: - • Incident Management • Service Request Management • Problem Management • Change Management • Asset Management … the 1st line support team to help with first line fix rate - Create regular documentation for common issues and installation guides and upload to SharePoint - Provide constant support and guidance for Service Desk Analysts where needed Key skills & experience for the Technical Support Analyst - Educated to Degree level - Profound More ❯
