ITSM Platform Specialist
- Location
- Skipton, England, United Kingdom
needed. Design and improve automated workflows that reduce friction, strengthen consistency and improve service efficiency. Use strong SQL development skills to interpret complex relational data structures and create or maintain queries, views, data extracts and scripts that support business rules, workflows, reporting, dashboards, integrations and platform enhancements. … Understand and optimise the underlying ITSM data model, ensuring data relationships, configuration and solution design are structured, supportable and aligned to agreed standards. Work with IT teams, business users and relevant suppliers to understand needs and improve platform capability. Maintain accurate configuration and process documentation, and provide practical ...