IT Support Engineer - Level 1/2 - slough, south east england, uk
- Hiring Organisation
- Elmdale IT Services Ltd
- Location
- Slough, Berkshire, UK
work. Key responsibilities IT support and customer service • Support users by telephone, email, remote access and onsite visits. • Log, prioritise and manage tickets in Autotask, working towards agreed response and resolution targets. • Troubleshoot Windows devices, Microsoft 365, applications, printers and connectivity. • Explain issues clearly, keep users updated and escalate … account activity and potential security incidents promptly. • Assist with endpoint protection, patching and backup alert checks. • Maintain asset records, support notes and documentation in Autotask and IT Glue. • Contribute troubleshooting guides and suggest improvements. • Protect client confidentiality and follow onsite policies. Essential skills and experience • Experience in IT helpdesk ...