accurate documentation, including process flows and specifications Supporting data analysis to provide insights and drive decisions Working closely with stakeholders, developers, testers, and project teams Assisting with testing and validation of new system changes Engaging in ongoing professional development and learning opportunities You’ll report to the Business Solutions Manager while also collaborating with other analysts across the team, contributing More ❯
team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience More ❯
team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience More ❯
operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You’ll be expected to bring both technical knowledge and a people-focused approach to stakeholder engagement, always aiming More ❯
winning design defined disruptive and agile commercial strategy Co-ordinate and steer the solutions team Define a disruptive and agile commercial strategy on the opportunity Own the internal commercial validation Lead/own customer interaction on the opportunity/relationship. (Brownfield/Greenfield) Present and defend proposals Communicate value/strategy clearly and concisely and persuades others to support an More ❯
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
167 Solutions Ltd
communication skills able to explain technical features to non-technical users Salesforce Administrator Certification (ADM201) is preferred Confident facilitating workshops and supporting cross-departmental users Experience with Lightning, Flows, validation rules, and permission sets Desirable: Exposure to Experience Cloud or Knowledge Management is a bonus Prior experience supporting change management or user onboarding Whats in it for you More ❯