IT 1st Line Support Apprentice
- Hiring Organisation
- QA
- Location
- Hockley Heath, Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £16,640 per annum
with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered. Responsibilities: Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced Log tickets … issues raised that are not fixed on first contact (unless otherwise agreed with the client) Monitor your Task Board daily Escalate to Second Line when necessary Attend weekly helpdesk meeting Required skills: Windows Server inc. Hyper V, AD, DHCP, DNS Strong PC experience Windows/OSX Router/ ...