Service Delivery Manager
- Hiring Organisation
- TXO
- Location
- Solihull, England, United Kingdom
driving continuous improvement to ensure customer satisfaction and service excellence. Specific responsibilities Use regular service review and other meetings to review customers’ current business issues and demands Analyse the implications for service requirements, identifying opportunities for improvement, or cross-selling Develop relationships of openness and trust with customers … Service management knowledge/experience Managing Client Engagement Proficiency in vendor and third-party management, Strong understanding of outsource contract management, business case models, P&L and budget experience Understand the breadth of products, solutions, and services and the resources that support delivery of the services Significant ...