Service Delivery Manager
- Hiring Organisation
- RedRock Resourcing
- Location
- Solihull, West Midlands, UK
- Employment Type
- Full-time
strong customer relationships through regular meetings, performance reporting and strategic reviews Monitor service performance against KPIs, SLAs and customer satisfaction metrics, identifying opportunities for continuous improvement Collaborate with Sales, Delivery and Technical teams to support customer success while identifying opportunities for account growth and added value … Telecoms organisation Has experience supporting the delivery of Network Connectivity (LAN, WAN) or Security solutions Is confident managing customer escalations, service reviews and continuous improvement initiatives Has excellent stakeholder management skills and can build strong, long-term customer relationships Is highly organised, commercially aware and comfortable managing ...