Service Delivery Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Solihull, West Midlands, United Kingdom
- Employment Type
- Full-Time
- Salary
- £42,000 - £45,000 per annum
customer-facing Service Delivery Manager, Service Manager or similar role. Previous experience within an IT Managed Services Provider (MSP), Telecoms or Technology Services environment. ITIL 4 Foundation certification (essential). Proven experience managing multiple customer accounts and service relationships. Strong understanding of IT Service Management (ITSM), SLAs, KPIs … competing priorities and customer expectations. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Desirable experience: Experience using ServiceNow or similar ITSM platforms. Additional ITIL certifications or service management qualifications. Experience delivering Continual Service Improvement programmes. Knowledge of cloud, connectivity, networking, unified communications or wider managed IT services. What ...