4 of 4 Incident Response Jobs in Solihull

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential … Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential … Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

pipelines and deployment automation using Azure DevOps . Monitor production services using Application Insights and Azure Monitor , diagnosing and resolving issues proactively. Participate in incident response and root-cause analysis when required. Identify technical debt and deliver targeted improvements within sprint capacity. Work closely with Product Owners … handling, and retry behaviour. Azure DevOps — CI/CD pipeline authoring, automated testing integration, and deployment management. Production operational experience — monitoring via App Insights, incident diagnosis, and root cause analysis. Excellent written communication skills — PR descriptions, PBI commentary, ADO notes, and incident updates must be unambiguous and complete. ...

network security principles Knowledge of Meraki, Fortinet and Palo Alto solutions (preferred) Hands-on experience in network design, implementation and troubleshooting, firewall configuration and incident response Confident using traffic analysis tools to monitor and analyse network performance Excellent communication skills, comfortable interacting with all stakeholders including Directors Strong ...