2 of 2 Remote SLA Jobs in Solihull

acceptance of the request through to work-package close down Manage delivery partners/suppliers to ensure they deliver in accordance with the contracts' (SLA's) Hold responsibility for planning Service Acceptance and working with Operations team to ensure ready-for-service is achieved Support project boards as required by More ❯

second-line support to IT users in line with agreed SLAs Investigate incidents and identify and mobilise resources required to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the More ❯